Money-Back Guarantee

We believe in our product and aim to exceed your expectations every time. In the unlikely event that you are not happy with our service or the final product, we do not expect you to pay for something you are not satisfied with.

We offer a 100% refund under the following circumstances:

  • If the order has not been completed according to the specifications agreed, including the standard of quality promised, agreed time frame, or other similar reasons.
  • If the work has not been initiated at the time when you raise the refund request. That is to say before you receive the HTML code and/or design.
  • To be fair, you can’t just ask for your money back without reason. Therefore, if you are not satisfied with our service, you will be required to provide us with valid reasons for your displeasure with the final product in order to claim the money-back guarantee.
  • You would also lose ownership and copyright of the final product (HTML code/HTML code + Design) and you would not be permitted to use it for any purposes.

Non-Disclosure Agreement

We value and respect your business. Where you have shared personal or company information with us, this will only be used for the purpose of providing our services to you, namely HTML coding and design. This includes, but is not limited by, your contact information, client’s details, text, design, and artwork.

The final designs and coding will be exclusive to your company. We will never attempt to resell your artwork or designs on any other sites. All copy-write and rights of use of your design, artwork and coded mail will remain with you.

We believe in building long-term associations with our clients that are based on trust, transparency and mutual growth. You can trust us completely to value your privacy and hold you with the greatest respect.

We would be very happy to sign your NDA if you have one.  Please send it to us at hello@elulumail.com.

Refund Policy

Order Cancellation:

In the event of an order being canceled by the customer and/or supplier prior to the initiation of work on the order, a full refund will be available. The refund will be processed via the same method of payment of the original order (credit card, bank transfer or Paypal). The release of the payment will be at the discretion of PayPal or the relevant bank.

Refund Under 100% Money Back Guarantee:

If you are not satisfied with the product or service we deliver, you may claim a complete refund of your payment via our 100% Money Back Guarantee. You will be required to provide us with valid reasons for your displeasure with the final product in order to claim the money-back guarantee.

Please note that our 100% Money Back Guarantee does not apply to amendments or changes to your order after it has been delivered to you.

The Elulumail Team Designs And Codes For 100s Of Clients All Over The World. Global Brands Who Have Used The Team Include: